Responsible for the processing of data is:
Claudo Mador Plus d.o.o.
Ulica grada Vukovara 237d
10000 Zagreb
Croatie
sales@guardiandampremoval.com
Thank you for visiting our online shop. Protecting your privacy is very important to us. Below, you will find detailed information about how we handle your data.
1. Access data and hosting
You may visit our website without revealing any personal information. With each visit to the website, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of the request, the volume of data transferred, and the requesting provider (access data). These access data are analyzed solely to ensure the smooth operation of the website and to improve our services. This processing is in accordance with Art. 6 (1) (f) GDPR, which serves to protect our legitimate interests in the proper presentation of our services, which are deemed overriding in the balancing of interests. All access data are deleted no later than seven days after your visit to our website.
1.1 Hosting
The services for hosting and displaying the website are partially provided by our service providers on the basis of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and any data collected through forms on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.
1.2 Content Delivery Network
To improve loading times, we use a Content Delivery Network (“CDN”) for some services. This service delivers content, such as large media files, through regionally distributed servers operated by external CDN service providers. As a result, access data is processed on the servers of these service providers. We engage these service providers based on processing agreements on our behalf. Our service providers are located in, and/or use servers in, countries outside the EU and EEA. For these countries, there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.
2. Data processing for the purposes of processing the contract, establishing contact
2.1 Data processing for the purposes of performing the contract
For the purpose of performing the contract (including inquiries regarding the processing of any existing warranty and performance fault claims, as well as any statutory updating obligations) in accordance with Art. 6 (1) (b) GDPR, we collect personal data if you provide it to us voluntarily as part of your order. Mandatory fields are marked as such, as we need this data to process the contract, and we cannot complete the order without it. The data collected can be seen from the respective input forms.
Further information on the processing of your data, including the forwarding of data to our service providers for the purposes of order, payment, and shipping, can be found in the following sections of this privacy policy. After the contract is fully processed, your data will be restricted from further processing and deleted after the retention periods under tax and commercial law have expired, in accordance with Art. 6 (1) (c) GDPR. Unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data beyond this, as permitted by law and as outlined in this privacy policy.
2.2 Customer account
If you have given your consent in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use and store your data for the purpose of creating and managing your customer account, as well as for future orders on our website. You can delete your customer account at any time by sending a message to the contact option described in this privacy policy or through a function provided for this purpose in the customer account. After the deletion of your customer account, your data will be removed, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data beyond this, as permitted by law and as detailed in this privacy policy.
2.3 Establishing contact
As part of our customer communication, we collect personal data to process your inquiries in accordance with Art. 6 (1) (b) GDPR if you voluntarily provide us with this data when contacting us (e.g., via a contact form or email). Mandatory fields are marked as such, as we need this data to process your inquiry. The data collected can be seen from the respective input forms. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use the data beyond this, as permitted by law and as detailed in this privacy policy.
3. Data processing for the purposes of shipment
We forward your data to the shipping company to the extent required for the delivery of the ordered goods, in accordance with Art. 6 (1) (b) GDPR.
Data transmission to a shipping provider for the purpose of shipment notification
Provided that you have given us your explicit consent during or after your order, we will forward your email address and phone number to the selected shipping provider in accordance with Art. 6 (1) (a) GDPR. This allows them to contact you for the purpose of shipment notification or coordination prior to shipment.
You may withdraw this consent at any time by sending a message to the contact information described in this privacy policy or directly to the shipping provider using the contact address listed below. After consent withdrawal, we will delete the data you have provided for this purpose unless you have expressly consented to further use of your data or we have reserved the right to use your data for other purposes permitted by law and outlined in this privacy policy.
General Logistics Systems Croatia d.o.o.
Stupničke Šipkovine 22
Donji Stupnik (Općina Stupnik)
Croatie
4. Data processing for the purposes of payment
As part of the payment process in our online shop, we work with the following partners: technical service providers, credit institutions, and payment service providers.
4.1 Data processing for the purposes of transaction processing
Depending on the selected payment method, we forward the data necessary for processing the payment transaction to our technical service providers, who act on our behalf, or to the authorized credit institutions or payment service providers as needed for the payment process. This serves the fulfillment of the contract in accordance with Art. 6 (1) (b) GDPR.
In certain cases, payment service providers collect the data required for processing the payment themselves, either on their own website or through technical solutions within the ordering process. In such cases, the privacy policy of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.
4.2 Data processing for the purposes of fraud prevention and optimization of our payment processes
We may forward additional data to our service providers, which they use for the purposes of fraud prevention and to optimize our payment processes (e.g., invoicing, processing contested payments, and accounting support) along with the data necessary to process the payment as our processors. This serves to safeguard our legitimate interests in fraud prevention and efficient payment management in accordance with Art. 6 (1) (f) GDPR, which are overriding in the process of balancing interests.
5. Marketing via E-mail
5.1 E-mail newsletter with subscription
If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) (a) GDPR, using the data required or provided by you specifically for this purpose.
You can unsubscribe from the newsletter at any time. This can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the list of recipients unless you have expressly consented to further use of your data according to Art. 6 (1) (a) GDPR or we have reserved the right to use your data for other purposes permitted by law and about which we inform you in this privacy policy.
5.2 Newsletter mailing
The newsletter is sent to you by our service provider, who processes data on our behalf and to whom we disclose your email address. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
6. Cookies and further technologies
6.1 General information
In order to make visiting our website attractive, to enable the use of certain functions, to display suitable products, or for market research, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the browser session ends, i.e., after you close your browser (session cookies). Other cookies remain on your device and enable us to recognize your browser during your next visit (persistent cookies).
Protection of Privacy for Terminal Devices
When you use our online services, we use technologies that are absolutely necessary to provide the telemedia service you have expressly requested. The storage of information on your terminal device or access to information already stored on your terminal device does not require consent in this respect.
For functions that are not absolutely necessary, the storage of information on your terminal device or access to information already stored on your terminal device requires your consent. Please note that if you do not give your consent, parts of the website may not be available for unrestricted use. Any consent you may have given will remain valid until you adjust or reset the respective settings on your terminal device.
Any Downstream Data Processing through Cookies and Other Technologies
We use technologies that are strictly necessary for the use of certain functions of our website (e.g., shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information, as well as information on your use of our website (e.g., information on your preferences). This serves to safeguard our legitimate interests in an optimized presentation of our offer, which are overriding in the process of balancing interests.
In addition, we use technologies to fulfill legal obligations to which we are subject (e.g., to be able to prove consent to the processing of your personal data), as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
On our website, we may use other technologies that are not listed individually in this privacy policy. Further information on these technologies and the respective legal basis can be found on the platform of our consent management service, CookieYes.
You can access the platform by clicking on the following link: Cookie preferences
You can find the cookies settings for your browser by clicking on the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies in accordance with Art. 6 (1) (a) GDPR, you can withdraw your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also click on the following link: Cookie preferences. If cookies are not accepted, the functionality of our website may be limited.
How can I configure the cookie settings of my browser?
Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how to change your cookie settings. You can find these for each browser under the following links:
Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
What Types of Cookies Are Being Used?
Functional Cookies: These cookies are used for specific features of our website, such as improving navigation or delivering customized and relevant information to you (e.g., ads that match your interests).
Analytical/Performance Cookies: These cookies collect anonymized data about user behavior on our website. We analyze this data to improve the functionality of our website and recommend products that may interest you.
Essential Cookies: These cookies are necessary for you to use our website. This includes cookies that enable you to log into the customer area or add items to your shopping cart.
6.2 Use of CookieYes Consent Management Platform for obtaining and managing consent
On our website, we use the CookieYes (“CookieYes”) to inform you about the cookies and technologies we use and to obtain, manage, and document your consent to the processing of your personal data by these technologies. This is required under Art. 6 (1) (c) GDPR to fulfill our legal obligation under Art. 7 (1) GDPR to prove your consent to the processing of your personal data. CookieYes is provided by CookieYes Limited, 3 Warren Yard, Warren Park, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom, and processes your data on our behalf. When you visit our website, CookieYes’ web server stores a so-called server log file, which includes your anonymized IP address, the date and time of your visit, device and browser information, as well as details of your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use your data in a manner that goes beyond this, which is legally permitted and about which we inform you in this privacy policy.
Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA.
The adequacy decision for the USA applies as the basis for third-country transfers, provided that the respective service provider is certified. Certification is available.
7. Use of cookies and other technologies
We use the following cookies and other third-party technologies on our website. Unless otherwise specified for the individual technologies, this is done based on your consent in accordance with Art. 6 (1) (a) GDPR. The data collected in this context will be deleted after the relevant purpose has been fulfilled and we have ceased using the respective technology. You can withdraw your consent at any time with future effect. Further information on your withdrawal options can be found in the section “Cookies and Further Technologies.” Additional details, including the basis of our cooperation with the service providers, can be found within the respective technologies. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
7.1 Use of Google services
We use the following technologies from Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for the specific technologies, data processing is based on an agreement concluded between the jointly responsible parties in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established an adequate level of data protection.
For countries outside the EU and the EEA where no adequacy decision by the European Commission exists, our cooperation is based on standard data protection clauses adopted by the European Commission.
Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, as well as information on your use of our website). Usage profiles are created using pseudonyms, and cookies may be used for this purpose. If you visit our website from the EU, your IP address will be stored on a server located in the EU to derive location data and will then be deleted immediately before the traffic is forwarded to other Google servers for further processing. The data processing is carried out based on an order processing agreement with Google.
Google Tag Manager
By means of the Google Tag Manager, we can manage various codes and services on our website. When implementing individual tags, Google may also process personal data (e.g., IP address, online identifiers, including cookies). The data processing is carried out based on an order processing agreement with Google.
The Google Tag Manager enables the simplified integration of various services and technologies.
If you choose not to use specific tracking services and have deactivated them, the deactivation will apply to all affected tracking tags integrated through the Google Tag Manager.
YouTube Video Plugin
In order to integrate third party content, data (IP address, time of visit, device and browser information) are collected via the YouTube Video Plugin in the expanded data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.
8. Social Media
Our online presence on Facebook (by Meta), X, Instagram (by Meta), Pinterest
If you have given your consent to the respective social media provider in accordance with Art. 6 (1) (a) GDPR, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media provider, as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the provider’s privacy policies linked below. Should you still require assistance in this regard, please contact us.
Facebook (by Meta) is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (hereafter “Meta Platforms Ireland “) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.
Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina.
The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.
Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico.
There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on these safeguards: Standard data protection clauses of the European Commission.
X is provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland). The information automatically collected by X about your use of our online presence on X is generally transmitted to and stored on a server at Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.
Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.
Instagram (by Meta)is provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (hereafter “Meta Platforms Ireland “) The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is typically transferred to and stored on a server at Meta Platforms Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with art. 26 DSGVO. Further information (information on Insights data) can be found here.
Our service providers are located and/or use servers in the following countries, for which the European Commission has established an adequate level of data protection by decision: USA, Canada, Japan, South Korea, New Zealand, United Kingdom, Argentina:
The adequacy decision for the USA applies as the basis for third country transfers, provided that the respective service provider is certified. Certification is available.
Our service providers are located and/or use servers in these countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, Mexico:
There is no adequacy decision for these countries by the European Commission. Our cooperation with them is based on these safeguards: Standard data protection clauses of the European Commission.
Pinterest is provided by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (hereafter “Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to and stored on a server of Pinterest, Inc, 505 Brannan St, San Francisco, CA 94107, USA.
Our service providers are located and/or use servers in countries outside the EU and the EEA for which the European Commission has established by decision an adequate level of data protection.
Our service providers are located and/or use servers in countries outside the EU and the EEA. For these countries there is no adequacy decision by the European Commission. Our cooperation is based on standard data protection clauses adopted by the European Commission.
9. Contact options and your rights
9.1 Your rights
Being the data subject, you have the following rights according to:
- art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
- art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
- art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required
- to exercise the right of freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest or
- for establishing, exercising or defending legal claims;
- art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful, but you refuse their erasure;
- we no longer need the data, but you need it to establish, exercise or defend legal claims, or
- you have lodged an objection to the processing in accordance with art. 21 GDPR;
- art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
- art. 77 GDPR, the right to complain to a supervisory authority . As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
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Right to object After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes. |
9.2 Contact options
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our supplier identification.
Data protection Officer:
Claudo mador plus doo
Ulica grada Vukovara 237d
10000 Zagreb, Croatia
sales@guardiandampremoval.com
10. Other
In rare cases, a claim may be passed on to our insurance partner. The forwarding of data occurs for the fulfilment of the contract in accordance with Art. 6 Para. 1 lit. b).